Do I need to send the radio in to get it programmed?
For most code plug work, yes — programming is done over the manufacturer's CPS cable on
our bench. Some platforms support remote code plug delivery; mention that on the quote
form and we'll confirm.
Can you unlock features that the radio shipped without?
Motorola flash code editing can enable features the chassis already supports. We do not
bypass licensing for features the customer is not entitled to operate. License
documentation may be requested.
What's a "Kenwood KWD" install?
KWD packages are Kenwood's optional feature keys for the NX series. We install
customer-supplied KWD packages onto supported NX radios, verify they activate, and return
a written confirmation. If you need a KWD license purchased, let us know which and we'll price one for you. Be forewarned, this adds to the turnaround time due to JVCKenwood license approval.
How long does it usually take?
Typical turnaround on the bench is 3–7 business days from receipt. Shipping adds
2–4 business days each direction depending on origin. Rush slots are quoted when
available.
Do prices on the shop page include shipping?
Shop prices are bench labor only. Return shipping is added to your WooCommerce cart based
on weight and destination at checkout.
Can you help me decide which radio to buy?
Yes — submit the quote form with "Other / consult" checked and describe your use case.
Brief platform-recommendation consults are free.